Legal
Accessibility, Support & Complaints
Effective date: [ADD PUBLICATION DATE]
Owner review required: Draft policy — bracketed fields require owner verification and legal review before publishing.
Website accessibility
BioCoach CJ aims to make its website and member materials reasonably accessible to individuals with disabilities. We welcome feedback about inaccessible content and will work to provide assistance or an alternative format where appropriate. Email [ACCESSIBILITY EMAIL OR SUPPORT EMAIL] and identify the page or feature that needs attention. [ADD RESPONSE WINDOW ONLY AFTER CONFIRMING STAFF CAPACITY.]
Member support
For account access, membership, payment, or general service questions, please contact [SUPPORT EMAIL]. Include a brief description of the issue and relevant transaction reference. For privacy requests, use [PRIVACY EMAIL]. For prescription, medication, or clinical questions, contact the treating provider or dispensing pharmacy using the designated care channel.
Complaints and corrections
If we make an error or you believe a service was not provided as promised, contact us with the relevant details. We will review the concern under the purchase terms and applicable consumer-protection law. We do not require customers to waive lawful complaint or reporting rights.
Emergencies
BioCoach CJ is not an urgent care, emergency service, or crisis line. In a medical emergency, call 911 or visit an emergency department.
Support or accessibility questions?
[SUPPORT EMAIL]